Frequently Asked Questions
Common questions about ordering, shipping, and returns. If you don't find your answer here, reach out to us at help@soulcoordinates.co.
Ordering & Payment
Add the pieces you want to your cart, then proceed to checkout. Follow the prompts to enter your shipping and payment information. You'll receive a confirmation email once your order is complete.
If your payment fails, double-check your card details or try a different payment method. If the issue continues, contact your bank or email us at help@soulcoordinates.co for assistance.
Yes. You'll receive an order confirmation email once your payment processes successfully. When your order ships, you'll receive a second email with tracking information.
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay, PayPal, Shopify Pay, Google Pay, and Apple Pay.
All prices and transactions are in United States Dollars (USD).
Taxes are calculated and added at checkout based on your shipping address. You'll see the final total, including tax, before you complete your purchase.
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment processors. We don't store your payment details on our servers.
Shipping
We currently ship only within the United States.
Order Cutoff: 3:00 PM EST
Handling Time: 1-2 business days
Transit Time: 4-9 business days
Total Estimated Delivery: 5-11 business days
All orders ship via USPS.
Standard shipping is $7.95 USD. Orders of $60 USD or more qualify for free shipping.
Yes. Once your order ships, you'll receive an email with a tracking number and a link to track your package.
Returns & Refunds
You can return any item within 30 days of receiving your order. We accept returns even if you've worn the piece.
Items can be returned in any condition, used or unused. We ask that you return them with original packaging when possible, but it's not required.
No. All items are returnable within the 30-day window.
Email help@soulcoordinates.co with your order number and the item you'd like to return. We'll send you a prepaid return label within 24 hours. Pack your item securely, attach the label, and drop it off at any USPS location.
We cover return shipping costs for all returns. You won't pay anything to send items back.
No. We don't charge restocking fees.
Once we receive and inspect your return, we'll process your refund within 10 business days. The refund will be issued to your original payment method. Depending on your bank, it may take an additional 3-5 days to appear in your account.
Product & Materials
Most of our jewelry is crafted from stainless steel with PVD coating. This creates a durable finish that lasts for years of daily wear.
Our stainless steel with PVD coating is engineered to be waterproof and highly resistant to tarnishing, fading, or peeling. You can shower, sleep, and exercise in your jewelry with confidence.
Yes. Our pieces are designed for continuous wear. The materials are built to last through everyday life.
Stainless steel with PVD coating requires minimal care. Wipe with a soft cloth if needed. No special cleaning or storage required.
Contact & Support
Email: help@soulcoordinates.co
Phone: +1 (307) 263 4228
Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (EST)
We aim to respond to all email inquiries within 24 hours during business days. If you contact us on a weekend, we'll respond on the next business day.