Billing Terms & Conditions
This Billing Terms and Conditions document outlines the payment and billing practices for Soul Coordinates.
Accepted Payment Methods
At Soul Coordinates, we offer secure payment options to ensure a smooth checkout experience. We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay
- PayPal
- Shopify Pay
- Google Pay
- Apple Pay
All payments are processed in United States Dollars (USD).
Payment Processing
Payment must be completed at the time of purchase. Your order will not be processed or shipped until full payment has been received and verified.
When you place an order, your payment method will be charged immediately. If your payment is declined or fails for any reason, your order will not be confirmed, and you'll need to update your payment information and place a new order.
Pricing and Currency
All prices listed on Soul Coordinates are in United States Dollars (USD). Prices are subject to change without notice, but the price you pay will be the price displayed at checkout when you complete your purchase.
Taxes
Applicable sales tax will be calculated and added at checkout based on your shipping address. The final total you see before completing your purchase includes all taxes.
Shipping Costs
Shipping costs are calculated at checkout. Standard shipping is $7.95 USD. Orders of $60 USD or more qualify for free shipping. For complete details, see our Shipping Policy.
Secure Payment Processing
Soul Coordinates uses SSL encryption and trusted payment gateways to ensure your transactions are secure. We do not store your credit card or payment details on our servers. All payment information is processed through secure, PCI-compliant payment processors.
Refunds and Chargebacks
Refunds are processed according to our Return and Refund Policy. All approved refunds are issued to your original payment method.
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the chargeback. If you experience any problems with your order or payment, please contact us at help@soulcoordinates.co before filing a chargeback.
Failed or Declined Payments
If your payment is declined, your order will not be processed. Common reasons for declined payments include:
- Insufficient funds
- Incorrect card information
- Card expired
- Billing address doesn't match card records
- Card issuer security holds
If your payment fails, please verify your payment information and try again. If the problem persists, contact your card issuer or payment provider.
Fraud Prevention
Soul Coordinates reserves the right to cancel, hold, or request additional verification for any order suspected of fraud or unauthorized activity. We may require additional identity verification for high-value transactions or orders that trigger security alerts.
If we suspect fraudulent activity, we'll contact you using the email or phone number provided with your order. Your security is important to us.
Payment Information Accuracy
You agree to provide current, complete, and accurate payment and billing information for all purchases. You represent and warrant that:
- The payment information you provide is true, correct, and complete
- You are authorized to use the payment method for the purchase
- Charges incurred by you will be honored by your payment provider
- You will pay all charges at the posted prices, including shipping and applicable taxes
Questions About Billing?
If you have questions about charges, payment methods, or billing, contact our customer service team at help@soulcoordinates.co or visit our FAQ page.